Three Civil Grand Jury reports will go before the Board of Supervisors next week.
by Jennifer Wadsworth, San Jose Inside -
The people in charge of providing financial and protective services for Santa Clara County residents run a department lacking structure and accountability, according to a just-released Civil Grand Jury audit that goes before the county Board of Supervisors on Tuesday.
This isn’t the first time the Office of the Public Administrator/Guardian/Conservator has come under scrutiny. It’s been subject to several grand jury audits over the past decade, investigations prompted each time by complaints. Its function as public guardian and conservatorship of the elderly, in particular, has riled up some residents who contest the legality of the county taking control of the assets of the elderly. Take a look at this Facebook page. Or this YouTube video. Or this one.
The latest grand jury audit points out mostly administrative problems in the department under purview of the Social Services Administration. Employees in the office don’t clock in or out in any organized way. There aren’t any staff meetings. There’s no formal process to handle complaints.
About two-thirds of the department’s policies haven’t been reviewed in several years. Few people use the case management software installed five years ago to make everyone’s life way easier by automating the whole deal from start to finish. A bunch of staffers are behind on certification and training. And management was mistakenly under the impression that they couldn’t conduct employee evaluations because of some agreement with labor unions.
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