Saturday, May 23, 2015

RIVERSIDE COUNTY: Medication errors, crowded conditions at psychiatric facility, report finds


Riverside County grand jury report lists medication errors, antiquated equipment and crowded conditions.


A hospital campus in Riverside specializing in mental health gave out the wrong medications, is overcrowded and has outdated technology, according to a county grand jury report.
The report issued this week scrutinized conditions at Riverside County Regional Medical Center’s Arlington campus. The county-run facility is separate from the main hospital in Moreno Valley and is located on County Farm Road near The Galleria at Tyler mall.
The county has 90 days to officially respond to the report.
“The county’s response will go to the Board of Supervisors and then to the grand jury within the 90 days allotted,” said county spokesman Ray Smith. “The staff looks forward to updating the board at that time about recent accomplishments at the campus and about plans for the future.”
With a $50 million annual budget, the campus has a 24-hour emergency treatment center and a 77-bed inpatient facility for adults and teenagers. More than 14,000 people visited the facility last year.
The civil grand jury, a sworn panel of 19 citizens who spend a year looking into public agencies and suggesting improvements, reported finding “several instances of pharmaceutical mishaps” when reviewing the facility’s records, including:
     Wrong medications sent home with patients.
     Missing or expired medications in the facility’s inventory.
     Medicine given at the wrong time.
     Doctors transcribing medication to the wrong patient’s chart.
The jury described the campus as “inadequate,” with 36 to 42 patients a day being treated in an emergency center designed for 20. Fire safety rules mandating that doors be unlocked provide an exit for involuntarily committed patients, the report read.
The nurses’ stations are cramped and there’s not enough interview rooms because there are too many patients, the jury found. “Medical equipment is antiquated” and “computer systems are several generations behind current standards,” the report read.
Also, the lack of a connection to the main hospital’s computer servers prevents patient records from being consolidated and boosts the chances of charting errors, the grand jury reported.
To fix the problems, the jury recommends ongoing staff training on how to properly dispense medicine and the importance of pharmaceutical security.
County supervisors should fast-track scheduled repairs to the facility “while simultaneously negotiating with an experienced hospital construction firm to design and begin construction of a new facility,” the jury found.
The jury’s report comes at a time of great change for the entire county-run hospital network.
In recent years, the county hospital in Moreno Valley suffered from budget shortfalls that approached $50 million. The county replaced the management team, hired an interim CEO specializing in troubled hospitals and spent $26 million on a consultant to come up with ways to cut costs and raise money.
A permanent CEO is now in place and for the first time in three years, the hospital has a positive cash balance. The county hospital is changing from a safety-net facility solely focused on indigent care to a more traditional medical center that, for the first time, will take private insurance for non-emergency care.
As part of the transition, the hospital will be known as Riverside University Health Center and become part of Riverside University Health System.
May 21, 2015
The Press Enterprise
By Jeff Horseman

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